Indicative roadmap
| Phase | Milestone |
|---|---|
| 1 | Technical setup, templates and permissions |
| 2 | Contact and consent migration |
| 3 | Pilot with a small group of families |
| 4 | Care team training |
| 5 | Progressive onboarding by shift |
| 6 | Indicator review and adjustments |
The calendar depends on home size, families’ digital maturity and internal resources. In medium-sized homes, full rollout often takes several weeks, not a universal fixed deadline.
Indicators to monitor (orientation)
- Active families at 30 days: typical target > 50–70 % depending on profile.
- Average response time to family enquiries.
- Repeat reception enquiries (before/after the portal).
These figures are project references, not commercial guarantees. Each home should define its baseline and measure impact against its own history.
Mistakes to avoid
- Launching without training the care team.
- Forcing a single digital channel without an alternative for families with low digital literacy.
- Not designating an operational lead on each shift.
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